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Professional Services Finding new ways to protect your investment in retail automation is key to your success. Omron Professional Services are precisely designed to help you achieve your business goals. From Turnkey implementation to supplemental support services, Omron's Professional Services can be individually or collectively designed to meet your specific needs: Project Management Omron's Project Managers guide you through each step of the system, ensuring a smooth and effective implementation process. Starting with a planning session, we employ a proven structured methodology in scheduling of events, coordinating the various activities and assigning the skilled resources for understanding your business goals. Omron's team of professionals bring the expertise needed to address every aspect of system implementation, migration and support. In addition, Omron adheres to quality standards unmatched within the industry. You can be sure that additional resources will be provided for troubleshooting and bringing last minute details to a quick resolution. When system rollout has completed, Omron provides a consistent means of communication to ensure that support and services continue to meet your expectations |
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Staging options include: installation of internal boards/components, the operating system, application software and keyboard configuration (with legends to specification). A performance of comprehensive diagnostics testing is standard to ensure hardware and software are in working order. All orders are shipped direct and carefully packaged with full documentation included. Many system solutions comprise a myriad of hardware and software components from varied sources. Omron's Professional Service team eases the process of putting all the pieces together by qualifying and testing components for complete integration, compatibility and system integrity. Omron will even source third party hardware components based on your specifications, providing you with a single vendor solution for all your retail automation hardware requirements. Our integration process transforms the complex matrix of hardware and software components into a single solution, allowing you to focus on your primary business objectives. Site Preparation Omron installation services begin with comprehensive documentation to assist planning and preparation of the store site. Our specialists are available to address inquiries and provide assistance to your third party contractors to ensure the electrical, environmental, cabling and other site specifications are properly met. All aspects of the preparation process can be managed through Omron's network of contractors to perform checkstand analysis and optimization, installation of LAN cabling and all hardware/software functioning of site preparation. Once the site has been prepared, a complete inspection takes place to ensure site readiness and compliance. Our specialists perform all related functions for optimum operation and completion of tasks. Ongoing Support & Maintenance Program A toll free call to the Omron Help Desk puts you in touch with a qualified specialist trained to provide you with quick responses to your questions. Each call is automatically logged, tracked, monitored and recorded in Omron's advanced Help Desk software system to expedite resolutions and escalate them appropriately, should the need arise. Our Help Desk utilizes the resources necessary to enhance our expertise: remote PC support to various systems to perform diagnostics, identify problems and download fixes, a maintenance of system configurations to test fixes and duplicate problematic occurrences, the support of product specialists, engineers and development personnel to assist Help Desk specialists, and a Sky Page system so specialists can be immediately accessed while at a remote location. This multi-level support ensures immediate attention for resolution to all problems in a timely manner. Omron Software and Hardware Maintenance Programs protect and extend the life and use of your retail automation investment. Hardware Programs provide on-site, depot or combination functions via a nationwide network of qualified service technicians trained and qualified by Omron. A variety of options can include specialized services and coverage according to your business needs. Immediate dispatch, call tracking and Help Desk are also part of this program. In addition, our maintenance agreement ensures spare parts availability, guaranteed response times and preventive maintenance service. Software Programs include comprehensive Help Desk support and direct access to the Omron electronic bulletin board. The bulletin board provides a range of informational services such as documentation updates, immediate access to fixes, operations manuals, loading instructions and information on application enhancements. In addition, our maintenance agreement ensures version control and the option to include new releases and specialized services. With an Omron Maintenance Program, your call is our priority. Educational Services Omron Educational Services are designed to provide you the flexibility to employ your resources or third parties to perform and manage your implementation and support needs. Our "Train The Trainer" program educates and prepares you for all aspects of system integration and rollout. Help Desk training provides hands-on knowledge of hardware and software to ensure your personnel can effectively provide first line support. Customized educational programs can be developed for any or all of the services you need to successfully maintain and manage your system solution.
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